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EMail
- Troubleshooting & Resources
Troubleshooting
Resources
Troubleshooting
This
section covers some of the problems you may run into while using
Web Crossing's email features.
The logEmail
file indicates that all the recipients cannot be found and no
mail is going out. Why would this be?
- It
sounds like the DNS server you set in the Email Services control
panel is not properly functioning. Check both the IP address
you set for the DNS server and also the DNS server itself to
make sure it is serving correctly.
I am
using Web Crossing's built-in email list folder, but messages
that go out have strange reply-to addresses with numbers instead
of the name of the folder as a return address.
- If
you do not set a newsgroup/email name for a folder, then the
default name is the unique ID number for the folder. Edit the
folder and set a newsgroup/email name and outgoing mail will
use that name instead of the number.
I am
unable to get the Mail Mirroring settings
to appear inside Edit Folder.
- You
must enable Email Services in the
Control Panel and also set the
IP address of your network's DNS server. If you don't do this,
the options for Mail Mirroring will not appear when you Edit
Folder. See the section on Setting
Up Web Crossing for Email Services for more details.
I know
there is mail waiting in the POP3 mailbox that Web Crossing is
using for receiving messages for a folder. But Web Crossing does
not seem to be checking the mail.
- Check
the name of the POP3 mail account in Edit
Folder > Mailing list mirroring. Remember, the account
name should be fully qualified, including the name of the POP3
server machine. For example, instead of myforum@webxharbor.com
you would set something like myforum@mail.webxharbor.com.
(This is "Eudora" style, rather than "Outlook"
style).
My Japanese
email is not working correctly. Characters are getting "corrupted"
in the transfer.
- There
are two things you should check:
- In
Control Panel > General Settings
make sure you have set the site character set to ISO-2022-JP.
- In
Control Panel > Email Settings make sure to uncheck
8-bit encoding. Japanese Internet email is encoded in 7-bits.
My folder
is set to sent outgoing mail, but it doesn't seem to be arriving
at my mailing list server.
- Your
mailing list server may be set to only allow messages to be
received from subscribers. Edit the folder and change the mailing
list settings so that all outgoing mail looks like it is coming
from a subscriber of the mailing list. Alternately, you can
set your external mailing list to allow incoming messages from
anybody.
I did
what you suggested, but my mailing list server still does not
seem to be receiving any messages from Web Crossing.
- Look
at the first Q&A in this section. It sounds like your DNS
server is not set correctly.
When
I post a message to a discussion, it gets sent out to the mailing
list server OK. But then the mailing sends the message back again
to Web Crossing and it ends up appearing twice! What can I do?
Resources
Sysop
Control Panel:
Sysop Docs:
Recommended
book:
DNS
and BIND, by Paul Albitz & Cricket Liu, O'Reilly &
Associates, 1992
An excellent guide to setting up and running your own DNS server.
Even if you just read the first four chapters you will get the
basic information you need.
Mailing
List Servers you can use with Web Crossing:
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